Frequently Asked Questions

This section deals with the most frequent answers. If you have more questions, write to info@xcaperrom.es and we will answer as soon as possible.

What is an Escape Room?
It is a game in which your team and you will find yourself in a scenario in which you must fulfill one or several objectives in a limited time (75 minutes). Typical objectives can be to escape from the room or enclosure or obtain a series of data. To successfully overcome the game you must use all your ingenuity, observation and deduction skills and know how to work as a team.
How long is the game?
301/5000
75 minutes. In addition we will take a few minutes before we start to explain the rules, solve doubts and put yourself in the context of the story. And then we will comment on the play. Punctuality is requested since it takes time to prepare the activity for the next participating team.
What happens if we are late?
It is essential to be punctual. You can arrive a few minutes before the start, but never arrive with more than 15 minutes of delay. If the delay is more than 15 minutes the activity will be canceled without possibility of refund. We need a time to prepare the activity for the next team Participant and a delay of more than 15 minutes would prevent us from attending the next group correctly.
Is it possible that you do not let us play?
We want you to enjoy the game as much as possible, but there are some cases in which the Xcape Room Finestrat staff may decide to cancel the game before its start or during the session. If it is obvious that any member of the team is under the influence of alcohol or the drugs will not be allowed to enter the rooms, losing the reservation. In case of destruction of the room or bad behavior the game may be interrupted.
If the person who has booked does not come, can the rest of the team play?
Of course. Xcape Room Finestrat is a team game, so the rest of the participants can go to the appointment and even invite another person to replace them.
What happens if a player wants to leave the game?
Depending on the situation: if that person wants to give up the game he must leave the room so that the rest of the team can continue the game; If the person who leaves is indisposed, he must be accompanied by another person from the team that can take care of him, the rest of his teammates can continue playing. In case of accident or serious indispositions, the Xcape Room Finestrat staff that controls the game may decide to stop it completely.
Is it necessary to use physical force?
It is not necessary, it is more, it is forbidden. You will have to search, think, connect information and share it. Communication and reasoning are the best weapon. Everything you need is inside the room and it is strictly forbidden to use personal or external elements to the game (mobiles, tools, etc).
Can people with heart problems or claustrophobia play?
In the game there may be some scares, although at no time is dangerous, and perhaps not the most appropriate. The staff of Xcape Room Finestrat will always be monitoring the evolution of the game to guide you if you have any difficulty or doubt. If you need it, you can leave the room at any time. In case of photosensitive epilepsy, we ask you to notify us of this condition.
Can minors participate?
It is a game designed for adults of any age, however, minors can participate as long as they are accompanied by at least one adult, who will be part of the team.

ABOUT RESERVATIONS, PAYMENTS AND CHANGES

How can I book?

1. In the Reservations section or on the page of each game, the calendar shows the days that can be selected in green. When you go over a date it shows you thepossible turns. 2. If you decide, press the date and the hours will appear below. Select the one that is available that you most want. 3. Fill in your information and questionsappear on the screen. 4. Select if you want to pay via PayPal or Credit / Debit Card 5. Finally, click on Reserve Now, or stop by the store! (C/ Sella 7, local 19 Polígono Industrial La Caxola, 03509 Finestrat, Alicante)

Payment Methods
Escape Room Finestrat accepts payments by credit or debit card (Visa, Visa Electron …) and with PayPal. We use secure payment systems to protect the security of payment by credit or debit card. The confidential data of the payment is transmitted directly and in encrypted form (SSL). When making the payment through secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Then it will connect with the issuing bank of the same, which will authorize the operation. All the data of the credit card of the user is only processed in a Secure Virtual POS, therefore Lockdown does not have access to them nor are they stored in their database. In the event that the Virtual POS informs of the denial of the card, the order will be automatically canceled.
Confirmation email
Escape Room Finestrat sends a confirmation email to the user, with the details of the reservation, this email is sent to the email address provided by the user during the registration process. If this email is not received, the user must contact Lockdown by sending an email to info@excaperoom.es. The confirmation email sent by Lockdown is a Bonus. The staff of Lockdown can order printed the Bonus to enjoy the game at the moment of entering. This bonus has no nominative character, so that any person in the group can present it and access the game.
Can I pay cash?
If any problem / error occurs with the Web due to external causes and does not allow payment with another of the permitted systems, the cash payment may be made on the day of the game before the start of the game. But the price must be exact, since here of normal, we do not accept payment in cash and we can not assure that there is change.
I need an invoice, how do I dispose of it?
You can obtain your invoice by contacting us through the email info@xcaperoom.es indicating your reservation number, day and time, along with the necessary data for the invoice (Name, Tax ID, Address, etc). We will send it to you by post in PDF format.
How much time do I have to cancel a reservation?
If due to causes beyond Xcape Room Finestrat (power outages, server failures, etc.) services can not be offered, Xcape Room Finestrat will contact those affected and alternatives will be studied to change reservations, cancel them or make relevant returns.
How do I cancel a reservation?
Get in touch with us through the email info@xcaperoom.es and indicate your day and time of reservation, along with your name, identification code and a current account to pay the amount. You can also do it by calling +34617929106 and we will make the cancellation ourselves.
Why may not the booking system work on the web?
The possible failures in the Web are usually due to problems in the server, wait a few moments and try again later. You can also check if your computer is working correctly and if you are using the correct browser and updated to the latest version. Please note that Xcape Room Finestrat may temporarily interrupt access to this Website, at any time and without prior notice, when this is necessary for technical, security, control or maintenance reasons. If you can not access please contact us and we will make the reservation for you on the day and time you indicate.